FAQs Page
FAQs
Commonly Asked Questions
Policies
Policies And Procedures Regarding Our Services
At Zen Serenity Spa, all our services are strictly for therapeutic purposes. We kindly request that you refrain from contacting us if you are seeking any form of illegal, inappropriate sexual, or erotic/sensual services. Please be aware that any attempts at making sexual advances will not be tolerated within our spa premises. Any inappropriate behavior will result in the immediate termination of services. Both clients and staff are strictly prohibited from exchanging personal information with each other. If you have any questions or concerns, we encourage you to contact the spa directly. Thank you for your understanding and cooperation.
If you’re having trouble finding a slot online, we may have same-day availability or additional openings not listed on our calendar. Call us at 267-987-7900, and we’ll help you find an appointment or add you to our waiting list.
It's best to wear loose, comfortable clothing. The main focus is on your comfort and relaxation, so choose clothing that allows you to fully unwind.
The duration of your session includes time for dressing and undressing. For example, if you have booked a 60-minute session, this time frame will encompass both your service and preparation time to ensure a smooth, relaxing experience.
To prepare for your massage session, complete the intake form and arrive 15 minutes prior to your scheduled appointment time for an unhurried experience. Communicate your preferences to the therapist and avoid heavy meals and alcohol beforehand. Stay hydrated and reschedule if you have a fever or acute condition. Consult your healthcare provider if needed, and create a serene environment to fully relax and enjoy the session.
The frequency of massage sessions varies depending on individual needs and goals. While a monthly session is generally recommended to maintain the positive effects, some prefer more frequent visits for therapeutic benefits. We are flexible and happy to accommodate your schedule and work towards your health goals.
We use Vagaro, a scheduling website accessed through our website. It allows you to create a client profile, book appointments, prepay for sessions, communicate with us, and provide your medical history. You can also track gift certificates and account credits. Vagaro is available 24/7 for checking availability, purchasing gift certificates, and scheduling appointments.
If you cancel your appointment without rescheduling on the same day, you will be charged the full amount or voucher redeemed. If you cancel with at least 24 hours' notice and reschedule for another day, you will be charged a $10 fee.
We appreciate your understanding and cooperation with our policies, as they allow us to provide the best possible experience for all our clients.
Thank you for choosing Zen Serenity, and we look forward to serving you.
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Ready to experience the transformative power of self-care at Zen Serenity?
Book your appointment today and embark on a blissful journey of relaxation and rejuvenation. Discover the wide range of services we offer, from massage and herbal steam therapy to infrared sauna and Himalayan salt room experiences. Prioritize your well-being and find inner peace at Zen Serenity.